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merchant:existing_merchant:selfcare_system:settings:e-mail_alerts [2022/07/15 15:23] |
merchant:existing_merchant:selfcare_system:settings:e-mail_alerts [2022/07/15 15:23] (current) |
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+ | ====== E-mail Alerts ====== | ||
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+ | %CompanyName provide the ability for merchants to be notified when specific events occur in their payment processing system. You can find "**E-Mail Alerts**" section under the **SETTINGS** tab in the %SelfCare. | ||
+ | Select **Email Alerts** from the drop down box. | ||
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+ | This notification can be sent in the form of an email, an SMS message, or both. | ||
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+ | Each event can be triggered by choosing a monetary amount qualifier. For example, if the merchant wishes to be notified each time one of their system operators refunds a transaction for more than €1000 then select the ‘Sale Refunded’ event, choose ‘Greater than’ and enter 1000 in the value column. | ||
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+ | Sample **E-mail Alerts** window: | ||
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+ | Alerts can be sent for email notification based on **current value** thresholds (less than/greater than the value entered) for each of the following: | ||
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+ | **Daily Net Sales** - Choose this option if you wish to be notified daily of your processing totals. These totals are broken down into Net Total, Net Sales, Net Voids and Net Refunds. | ||
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+ | **Sale Approval** - Choose this option if you wish to be notified each time a sale is approved. | ||
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+ | **Sale Decline** - Choose this option if you wish to be notified each time a sale is declined. | ||
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+ | **Sale Pended** - Choose this option if you wish to be notified each time a sale is pended by the system or when an operator manually pends a transaction. | ||
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+ | **Sale Voided** - Choose this option if you wish to be notified each time a sale is pended by a system operator. | ||
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+ | **Sale Refunded** - Choose this option if you wish to be notified each time a sale is refunded by a system operator. | ||
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+ | Please note that the alert can be turned **On/Off** at any time. Simply un-check the box if you want to to turn off the alert. | ||
+ | When data entry is complete, select **Update Email Alerts**. | ||